[Available Format - Video (1-minute)]

Congress' relationship with technology has changed over the last 50 years. Thanks to legislative action centers and the wide adoption of social media, which have made it very easy to communication with Congress, Congressional offices are overwhelmed. The volume of correspondence in Congressional offices in-boxes pales in comparison to the volume in Congressional outboxes. Yet the basic system for responding to constituents hasn't really changed in 50 years. That's why it's important that constituents communicate effectively if they want their voices to be heard.