Managing a Communications Crisis
Overview
The Congress Online Project's inaugural Online Issue Brief. "Until now, rather than enhancing democracy - as so many hoped - e-mail has heightened tensions and public disgruntlement with Congress. Fortunately, this problem is reversible, but it will require Congress to devote greater attention to addressing it and adjustments in public expectations and e-mail practices. This report provides congressional offices with a blueprint for change."
Additional Information
- Read this report:
e-mailoverload.pdf 218.01 Kb
17 pages.
Released March 19, 2001.
A publication of the Congress Online Project (2001-2003), conducted jointly by the Congressional Management Foundation and The George Washington University, funded by The Pew Charitable Trusts.
Copyright 2001, Congress Online Project/Congressional Management Foundation.
