Representative Jim Banks (R-IN-03)

Though a freshman in Congress, Representative Jim Banks (R-IN-03) and his office have already created an outstanding culture of constituent service supported by thoughtful policies and practices. For example, the office created a detailed, easy-to-read manual for managing service needs for constituents who request assistance with federal agencies. The office also maintains the listserv for Republican AND Democratic staffers, routinely fielding questions from other offices. They keep constituents informed through a year-end report that details services by county, document mobile office hours, and tally tour and U.S. flag requests. Lastly, the legislative assistants routinely call 20-30 constituents a week in response to policy questions.

Senator John Boozman (R-AR)

Senator John Boozman (R-AR) and his staff live out their office motto, "Use the power of the office for good," every day in their service to Arkansans. They have been heavily involved in the Veterans History Project, holding 13 workshops that trained 400 people on how to collect veterans' stories to be stored at the Library of Congress in Washington. Senator Boozman himself conducted two interviews and his staff another 38. The Senator's Facebook page boasts a video that educates constituents on how they can seek the office's assistance with problems they are experiencing with federal agencies and others. Finally, both the state and Washington offices have created a system of assigning each staffer an office partner, which significantly enhances coordination of responsiveness to constituents.

Representative Mark DeSaulnier (D-CA-11)

Constituent service has been the hallmark of Representative Mark DeSaulnier (D-CA-11) and his office since his election in 2015. He has personally met almost 9,000 constituents in his 53 town hall meetings and mobile district office hours, including a marathon session that lasted five hours to ensure all constituents' needs were addressed. To keep constituents informed, Representative DeSaulnier uses Facebook Live to explain hot button issues happening in Washington in real time, and maintains an impressive four-day response time for constituents who send questions or concerns regarding his congressional activity.

Representative Raul Grijalva (D-AZ-03)

Representative Raul Grijalva (D-AZ-03) and his office are so acclaimed for their constituent service that both Democratic and Republican offices seek them out for training and federal agencies invite them to speak on constituent advocacy panels. The office scrupulously tracks the services they provide by issue, agency, and amount of money recovered for their constituents. The office's handbook offers staff step-by-step instructions on how to handle constituent inquiries with intake forms targeted to specific needs. They demonstrate accountability during weekly all-staff meetings where the Washington and Arizona offices discuss their efforts to assist the district.

Representative Hank Johnson (D-GA-04)

The motto for Congressman Hank Johnson (D-GA-04) and his staff is "Taking Care of Home First." Some of the outstanding ways they have done this are: bringing together major animation and graphics employers, as well as Atlanta universities, to speak to the students at the Congressional Apps Challenge Competition event about how they can turn their skills into jobs; working with mortgage lenders and the "Home Safe Georgia" program to help constituents facing foreclosures during the housing crisis; and hosting an annual Resources Fair to help struggling constituents gain the skills they need to find employment. The office initiated a major effort in 2014 to increase the number of students in the district attending the service academies by conducting outreach to the high schools; participating annually in the "Service Academy Day" with Senator Johnny Isakson (R-GA), which is open to students and parents; and assisting interested applicants in obtaining scholarships.

Representative Mike Kelly (R-PA-03)

Representative Mike Kelly (R-PA-03) and his staff not only value service in themselves, but in others. They recognize a "Third District Community Champion" four times a year to honor a constituent for community service. They use regular telephone town hall meetings and a comprehensive annual report to educate constituents on the assistance they can provide. Additionally they bring federal agency officials into their town halls to answer constituent questions on topics ranging from Medicare Open Enrollment to tax filing. The Chief of Staff and District Director regularly switch duty stations to increase collaboration and understanding between the Washington and Pennsylvania offices.