Senator John Boozman (R-AR)

Senator John Boozman (R-AR) and his staff live out their office motto, "Use the power of the office for good," every day in their service to Arkansans. They have been heavily involved in the Veterans History Project, holding 13 workshops that trained 400 people on how to collect veterans' stories to be stored at the Library of Congress in Washington. Senator Boozman himself conducted two interviews and his staff another 38. The Senator's Facebook page boasts a video that educates constituents on how they can seek the office's assistance with problems they are experiencing with federal agencies and others. Finally, both the state and Washington offices have created a system of assigning each staffer an office partner, which significantly enhances coordination of responsiveness to constituents.

Representative Raul Grijalva (D-AZ-03)

Representative Raul Grijalva (D-AZ-03) and his office are so acclaimed for their constituent service that both Democratic and Republican offices seek them out for training and federal agencies invite them to speak on constituent advocacy panels. The office scrupulously tracks the services they provide by issue, agency, and amount of money recovered for their constituents. The office's handbook offers staff step-by-step instructions on how to handle constituent inquiries with intake forms targeted to specific needs. They demonstrate accountability during weekly all-staff meetings where the Washington and Arizona offices discuss their efforts to assist the district.