Strategy & Planning
- Budgeting and Financial Management
- Developing a Freshman Budget
- Closing a Congressional Office
- Conducting Staff Meetings
- Creating a Coordinated Agenda
- Crisis Management
- End of Year Reviews
- Ethics Management
- Managing in a Campaign Year
- Managing Changes in Budgets and Benefits
- Managing During War Time
- Managing the 2012 Budget Cuts in House Offices
- New Member Resource Center
- Reaching Goals Through Coordination and Teamwork
- Staff Employment/Salary Studies
- Strategic Planning
- Top Areas of Ethical Risk
Managing Staff
- Bonuses
- Clarifying Responsibilities and Performance Expectations
- Congressional Benefits and Personnel Practices
- Courageous Followers
- How to Deliver Performance Reviews
- How to Develop Job Descriptions
- Intern Management
- Job Descriptions: House Office Sample
- Managing Changes in Budgets and Benefits
- Reaching Goals Through Coordination and Teamwork
- Sample Performance Review Forms
- Spouse–Staff Relationships
- Staff Employment/Salary Studies
Constituent Communications
- 5 Core Elements of a Successful Mail Program
- Common Office Objections to Technology
- Communicating with Distressed Constituents
- Dealing with Backlogged Mail
- Dealing with a High Volume of Incoming Communication
- Websites (Congressional Gold Mouse Awards and Reports)
- FAQs about the CMF Model Mail System
- Mail Management
- Make Technology Work for You
- Research on Congressional Communications
Sample Constituent Service Satisfaction Survey Template (19 KB)- Strategies to Get Email Out Faster & More Effectively
District / State
- Capitalizing on Scheduling Opportunities
- Clarifying Responsibilities and Performance Expectations
- Communicating with Distressed Constituents
- Creating a Coordinated Agenda
- Defining and Identifying Projects Work
- Fostering a Strategic Outreach Culture
- How to Conduct Congressional Casework
- Keeping It Local: A Guide for Managing Congressional District & State Offices (formerly Frontline Management)
- Maximizing the Casework Operation
- Planning and Implementing Successful Events
- Reaching Goals Through Coordination and Teamwork
- Sample Constituent Services Manuals
- Sample Constituent Service Satisfaction Survey Template (19 KB)
- Sample Casework Satisfaction Survey Template (15 KB)
Sample Event Scheduling Form (27 KB)- Comprehensive Planning Checklist for Events (30 KB)
