Representative John Curtis (R-UT)

Representative Barry Moore (R-AL)

Representative Sean Casten (D-IL)

Representative Mark DeSaulnier (D-CA)

Representative John Curtis (R-UT)

The office of Rep. John Curtis strives to never keep constituents waiting for a response to a request – aiming to respond within one to five business days. At the end of each week, the office compiles a weekly report sent to the entire staff, which includes a response time. The report also tallies the top letters constituents sent in, plus "letters of the week", which include letters from individuals who were particularly thoughtful in writing to the Congressman about their ideas and priorities. Rep. Curtis personally calls constituents each week, and the office ensures that everyone receives a response. The office frequently hosts community events, advertised on social media and their office website, which allow constituents to meet with the Member and staff. Additionally, the office holds town hall meetings and open houses where constituents are encouraged to come and meet the Member and the staff. Some recent events include "Ask Me Anything" events with the Member so staff can help answer specific questions. After town halls, constituents who attended receive a survey to garner feedback. Since Rep. Curtis joined Congress in 2017, the office has held over 300 events. After the conclusion of a casework request, constituents can complete a survey available on the website, and, with consent, the office shares positive successful casework stories on their social media and in their newsletters. The website also includes quarterly metrics on casework, number of responses, number of phone calls, and amount of money returned to the district. The office also holds an annual Conservative Climate Summit that they are proud of. Staff consult experts and host special guests at their events.

Representative Barry Moore (R-AL)

Rep. Barry Moore aims to be both accessible and accountable to his constituents, goals that greatly shape the office’s district programming and communications efforts. From his first year in Congress in 2021, they determined that Rep. Moore would hold public meetings in every county in his district at least once a year. They also were determined to communicate regularly and openly through several mediums such as newsletters, social media, telephone town halls and a robust constituent letter response program. Lastly, they implemented a customer service survey for constituents assisted with casework. For public events, they invited constituents to "break bread" with Barry by hosting public events at local restaurants, naming them "Breakfast with Barry," "Burgers with Barry," and "Buffet with Barry." While programming the district schedule, staff attempted to ensure there was at least one public event in every town they stopped in so that constituents would have the opportunity to talk to Rep. Moore directly, share their concerns, and freely ask questions. For communications efforts, the office regularly scheduled telephone town halls to keep Rep. Moore accessible to his constituents even when he was working in DC. This also provided opportunities to constituents who couldn't make it to events in the district to talk to the Member. The office simulcasted the telephone town hall on Facebook as a video feed, taking questions from commenters to encourage more participation. Rep. Moore will also do his own Facebook Live events, often without staff, to share his recent thoughts, concerns, and reasons behind his votes with constituents. Staff keep all social media platforms updated daily, the office has a monthly newsletter sent to a growing subscribers list, and staff regularly survey constituents, soliciting ideas and concerns. The legislative team has built a very strong and reactive constituent correspondence program with the goal to respond to constituent inquiries, whether sent in by email or via the phone, with speed and accuracy. Many receive responses with in 24 hours, and staff work to make sure no one waits long for a response. Lastly, their constituent advocacy team asks constituents to hold them accountable by filling out a survey after the team has completed their casework. Constituents can provide feedback on where they met the mark or fell short in their efforts to help them navigate the red tape of the federal bureaucracy. This enables to the staff change and improve their processes so that they can provide better constituent services.

Rep. Sean Casten (D-IL)

Since taking office in January 2019, Rep. Sean Casten has held nearly 60 town halls and over 400 public events such as community meetings, roundtable discussions, and press conferences. Rep. Casten's office has regularly scheduled both general town halls and topical town hall meetings, some on key issues frequently discussed or brought up from constituent phone calls and letters to their office. Previous topics have included the Senate filibuster, inflation, gun reform, and infrastructure funding in Illinois. After announcing he would vote to impeach President Trump, Rep. Casten promptly held a town hall focused on impeachment to promote accountability and accessibility. During this event, he explained the reasoning behind his decision and took questions from constituents regarding impeachment. In addition to in-person town halls and community events, the office regularly hosts telephone town halls, giving constituents wider access to attend events during the weekday evenings. This is particularly important for constituents who are unable to travel to attend an in-person event. Additionally, telephone town halls reach constituents who may otherwise be unaware of the in-person town halls that he holds, as thousands of constituents are called at the start of the event. Lastly, staff recently created a buddy system with casework and legislative staff in the office. For example, an immigration legislative staffer works with a casework visa staffer, and they have regular calls to improve coordination and collaboration. This idea was born in the office’s recent staff retreat and they have seen a definite improvement on both the legislative and casework side in terms of efficiency and effectiveness in holding themselves accountable to constituents. The office continues to prioritize accessibility and accountability, just recently opening a second office where staff is available by appointment any day of the week, as well as planning to restart regular mobile office hours, which they have not been able to do since before the pandemic.

Representative Mark DeSaulnier (D-CA)

As a former small business owner and restauranteur, Rep. Mark DeSaulnier has brought a “customer service” mentality to his work of being accessible and accountable to constituents. To accomplish this, the office sets high specific and targeted performance standards and metrics, which are publicized to constituents at town halls, via email, on its website, and through paper mailings. To ensure the office remains accessible to all constituents, the Congressman maintains a robust schedule of town hall meetings. In his eight years in Congress, Rep. DeSaulnier has hosted over 180 town halls, taking live questions from the audience at every town hall. If time prevents him from answering every question, his team responds to all outstanding questions in writing. Rep. DeSaulnier and staff never leaves a town hall until every constituent waiting to speak with him has had the chance to do so. The office also hosts regular virtual and mobile district office hours, which is an opportunity for constituents to meet by appointment one-on-one with Rep. DeSaulnier, with the Congressman spending approximately 30 minutes with each constituent or group. As with town halls, Mobile District Office Hours are advertised on social media, via email and in the office’s e-newsletter, the “DeSaulnier’s Digest.” Rep. DeSaulnier routinely makes a special appeal on social media for those who disagree with him to sign up for an appointment so he can hear their point of view. Constituent emails and letters receive a response within 5 business days of receipt with an emphasis of turning around digital mail within 48-hours. Requests for assistance through the office’s website or by phone receive a phone call within 24 hours. Since Rep. DeSaulnier was sworn in on January 3, 2015, the office has responded to almost 790,000 constituent inquiries and assisted over 9,600 constituents with federal issues. Lastly, in order to ensure accountability, the office sends a report card to constituents, which includes significant bills Congress has passed and funding the Member has secured for the district as well as metrics on the number of constituent inquiries answered, casework issues resolved, and town halls and mobile district office hours hosted.