Representative John Curtis (R-UT)

Representative Mark DeSaulnier (D-CA)

Representative John Curtis (R-UT)

The office of Rep. John Curtis strives to never keep constituents waiting for a response to a request – aiming to respond within one to five business days. At the end of each week, the office compiles a weekly report sent to the entire staff, which includes a response time. The report also tallies the top letters constituents sent in, plus "letters of the week", which include letters from individuals who were particularly thoughtful in writing to the Congressman about their ideas and priorities. Rep. Curtis personally calls constituents each week, and the office ensures that everyone receives a response. The office frequently hosts community events, advertised on social media and their office website, which allow constituents to meet with the Member and staff. Additionally, the office holds town hall meetings and open houses where constituents are encouraged to come and meet the Member and the staff. Some recent events include "Ask Me Anything" events with the Member so staff can help answer specific questions. After town halls, constituents who attended receive a survey to garner feedback. Since Rep. Curtis joined Congress in 2017, the office has held over 300 events. After the conclusion of a casework request, constituents can complete a survey available on the website, and, with consent, the office shares positive successful casework stories on their social media and in their newsletters. The website also includes quarterly metrics on casework, number of responses, number of phone calls, and amount of money returned to the district. The office also holds an annual Conservative Climate Summit that they are proud of. Staff consult experts and host special guests at their events.

Representative Mark DeSaulnier (D-CA)

As a former small business owner and restauranteur, Rep. Mark DeSaulnier has brought a “customer service” mentality to his work of being accessible and accountable to constituents. To accomplish this, the office sets high specific and targeted performance standards and metrics, which are publicized to constituents at town halls, via email, on its website, and through paper mailings. To ensure the office remains accessible to all constituents, the Congressman maintains a robust schedule of town hall meetings. In his eight years in Congress, Rep. DeSaulnier has hosted over 180 town halls, taking live questions from the audience at every town hall. If time prevents him from answering every question, his team responds to all outstanding questions in writing. Rep. DeSaulnier and staff never leaves a town hall until every constituent waiting to speak with him has had the chance to do so. The office also hosts regular virtual and mobile district office hours, which is an opportunity for constituents to meet by appointment one-on-one with Rep. DeSaulnier, with the Congressman spending approximately 30 minutes with each constituent or group. As with town halls, Mobile District Office Hours are advertised on social media, via email and in the office’s e-newsletter, the “DeSaulnier’s Digest.” Rep. DeSaulnier routinely makes a special appeal on social media for those who disagree with him to sign up for an appointment so he can hear their point of view. Constituent emails and letters receive a response within 5 business days of receipt with an emphasis of turning around digital mail within 48-hours. Requests for assistance through the office’s website or by phone receive a phone call within 24 hours. Since Rep. DeSaulnier was sworn in on January 3, 2015, the office has responded to almost 790,000 constituent inquiries and assisted over 9,600 constituents with federal issues. Lastly, in order to ensure accountability, the office sends a report card to constituents, which includes significant bills Congress has passed and funding the Member has secured for the district as well as metrics on the number of constituent inquiries answered, casework issues resolved, and town halls and mobile district office hours hosted.